Quality & Safety

The vision of Saint Joseph Health System is to be the leader in providing quality care to our community creating an atmosphere of clinical and service excellence in the care experience. A continuous focus on improvement of our systems and processes is dependent on open communication with the health care team, patients, and our community.

SJHS regularly measures patient satisfaction and compares it to other hospitals and national standards as we continue to make improvements. There are customer cards located in all of our waiting rooms, and we encourage you to provide feedback about your care and service.

If you identify quality or safety concerns, please notify us in order that we can resolve the issue in the best interest of patient safety. If you do not feel your concern or issue was resolved, please allow administration an opportunity to address your concern.  If we do not address your concern in a satisfactory manner, you are encouraged to notify The Joint Commission, 800.994.6610 or e-mail complaint@jointcommission.org.

Mishawaka Medical Center

A customer service representative will check on all inpatients and their families. This is an excellent opportunity to voice any concerns or needs. Should you need assistance, call Administration at 574.335.2456 and your concern will be addressed.

Plymouth Medical Center

A customer service representative will check on all inpatients and their families. This is an excellent opportunity to voice any concerns or needs. Should you need assistance, call Administration at 574.335.2456 and your concern will be addressed.