Excellence in the Patient Care Experience
Customer Relations at SJRMC
At SJRMC, we strive to ensure patient and family safety, comfort and satisfaction. Please share your questions and concerns with our staff.
SJRMC regularly measures patient satisfaction and compares it to other hospitals and national standards as we continue to make improvements. There are customer cards located in all of our waiting rooms, and we encourage you to provide feedback about your care and service.
You are also welcome to contact a Patient Care Representative.
Mishawaka Campus
From inside the hospital dial "0" and ask to speak with Customer Relations. If you are calling from outside the hospital, dial (574) 335-2464. On evening and weekends the in-duty nursing supervisor will assist you.
After you are discharged, you will also receive a follow-up call.
Plymouth Campus
A customer service representative will check on all inpatients and their families. This is an excellent opportunity to voice any concerns or needs. Should you need assistance, call Administration at 574 935-2189 and your concern will be addressed.